bijali Terms and Conditions

These terms and conditions ("Terms") govern the use of the bijali platform and all its services. By accessing the bijali website or mobile platform, opening an account, or playing any game, you are considered to have read, understood, and fully agreed to these Terms.

If you do not agree with any part of these Terms, please refrain from using the bijali platform. Continuing to use our services means you fully accept these Terms.

bijali ("we", "our", "platform") operates an online gaming service for users in Bangladesh. These Terms form a legal agreement between bijali and its users.

1.1 Scope of Services

bijali provides the following services:

• Online slot games and casino games
• Live casino (real-time games with a dealer)
• Sports betting, with a focus on cricket
• Fishing games and other entertainment games

1.2 Applicable Law

The applicable laws and regulations will be followed in the interpretation and enforcement of these Terms. It is the user's own responsibility to confirm whether online gaming is legal in their jurisdiction.

1.3 Priority of Terms

The specific terms of any bonus, promotion, or special offer complement these general Terms. In the event of a conflict, the terms of the specific promotion will apply.

To open an account on bijali, the following conditions must be met:

2.1 Registration Eligibility

• You must be at least 21 years of age.
• You must not reside in a jurisdiction where online gaming is completely prohibited.
• You must not already have an active account on bijali.
• You must register with complete and accurate information.

2.2 One Account Policy

Each person may hold only one account. Opening multiple accounts from the same device, IP address, bank account, or payment method is prohibited. Violating this policy may result in suspension of all accounts and forfeiture of all balances.

2.3 Account Security

It is your responsibility to keep your login credentials (username and password) completely confidential. You are responsible for all activity carried out from your account. If you lose your password or notice any suspicious activity, notify the support team immediately.

2.4 Accuracy of Information

All information provided at the time of registration must be accurate and up to date. Providing false information will result in account closure and deposited funds may not be returned.

bijali reserves the right to verify the age and identity of all users. This is essential for maintaining the safety and integrity of the platform.

3.1 Required Documents

Any one of the following documents may be required for identity verification:

• National ID (NID)
• Valid passport
• Driving licence
• Proof of current address (utility bill or bank statement)

3.2 Pending Verification

Withdrawals may be delayed until identity verification is complete. bijali handles this process in a completely secure and confidential manner.

4.1 Deposits

Rules for depositing funds on bijali:

• Minimum deposit amount: ৳500 (per method).
• Accepted methods: bKash, Nagad, Rocket.
• Only payment methods registered in your own name may be used.
• Payments from third-party accounts are not accepted.

4.2 Withdrawals

• Minimum withdrawal amount: ৳1,000.
• Withdrawal processing time: Generally processed within 15 minutes to 2 hours.
• Withdrawal requests may be delayed due to the verification process.
• Withdrawals can only be made to the same method used for the deposit.

4.3 Transaction Security

All financial transactions on bijali are secured by SSL encryption. bijali reserves the right to suspend any unusual transaction without verification.

4.4 Currency

All transactions on the bijali platform are conducted in Bangladeshi Taka (BDT / ৳).

5.1 Welcome Bonus

bijali offers new members a 120% bonus on their first deposit, up to a maximum of ৳10,000. For example:

• Deposit ৳1,000 and receive ৳1,200 bonus → total balance ৳2,200
• Deposit ৳18,000 and receive a maximum bonus of ৳10,000 → total balance ৳28,000

5.2 Wagering Requirement

To receive the welcome bonus, a 20x wagering requirement must be met. This means you must wager an amount equal to the bonus multiplied by 20.

5.3 VIP Cashback

bijali's VIP program has 4 tiers, each offering weekly cashback:

• Bronze: Up to 0.4% weekly cashback
• Silver: Up to 0.8% weekly cashback
• Gold: Up to 1.1% weekly cashback
• Platinum: Up to 1.5% weekly cashback

5.4 General Bonus Terms

• Each bonus offer has its own detailed terms and conditions, which must be followed.
• bijali reserves the right to modify or cancel any bonus offer at any time.
• Attempting to claim bonuses from multiple accounts will result in all accounts being cancelled.
• Bonus abuse ("arbitrage" or "bonus hunting") is strictly prohibited.

6.1 Fair Play Guarantee

bijali uses only games from certified software providers that ensure fair play. All game outcomes are determined by a Random Number Generator (RNG), which is completely impartial.

6.2 Game Providers

bijali's game library includes games from various reputable providers, including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, and many more.

6.3 Bet Limits

Each game has its own minimum and maximum bet limits, which are displayed within the game. Bet limits may apply on certain games while an active bonus is in use.

6.4 Technical Issues

If a technical error causes the outcome of a game to be uncertain, bijali reserves the right to void that round and the wagered amount will be returned. bijali is not responsible for game sessions interrupted due to server issues or internet disruptions.

The following activities are strictly prohibited on the bijali platform:

• Operating an account on behalf of a minor (under 21 years of age).
• Money laundering or any illegal financial activity.
• Playing games using bots, scripts, or automated software.
• Attempting to manipulate game outcomes or engage in fraud.
• Impersonating another user.
• Attempting to access the system without authorisation.
• Using bijali's intellectual property without permission.
• Transferring or selling an account to a third party.

bijali accepts no liability for the following:

• Financial loss or deprivation resulting from gaming.
• Game sessions interrupted due to the user's internet connection or device issues.
• Delays or issues caused by third-party payment providers.
• Disclosure of user information outside of authorised processes.
• Force Majeure — such as natural disasters, government restrictions, cyberattacks, etc.

Under no circumstances shall bijali's total liability exceed the total amount deposited by the user in the relevant game session.

bijali places the highest priority on protecting users' personal information. Details on how your information is collected, stored, and used can be found on our Privacy Policy page.

9.1 Data Protection Policy

• All personal information is protected by SSL encryption.
• Information is not shared with third parties except where legally required.
• Users may request to view, correct, or delete their information at any time.

10.1 Suspension by bijali

bijali may suspend or close an account for the following reasons:

• Any violation of these terms and conditions.
• Suspicious or fraudulent activity.
• Failure to verify identity or providing false information.
• By order of a court or regulatory authority.

10.2 Closure by User

You may close your account at any time. Before closing, all remaining balance in the account must be withdrawn (provided there are no active bonus wagering requirements).

10.3 Balance of Suspended Accounts

For accounts closed in good standing, any remaining balance (excluding bonuses) will be returned, unless it is connected to fraudulent activity.

bijali believes that gaming is a form of entertainment, not a source of income. We encourage all our users to play responsibly. For more information, visit our Responsible Gaming page.

11.1 Self-Control Tools

bijali provides the following tools:

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Session Limits: Restrict the duration of continuous play.
• Self-Exclusion: Lock your account yourself for a specified period.
• Reality Check: Reminders about your gaming time at set intervals.

11.2 Minor Protection

The bijali platform is for users aged 21 and above only. Parents and guardians are advised to use parental control software to prevent minors from accessing this platform.

bijali reserves the right to change, amend, or update these terms and conditions at any time. Reasonable notice will be provided before any changes take effect.

Continued use of the platform after changes have been made implies acceptance of the new terms and conditions. The latest effective version will always be available on this page, with the effective date noted at the top.

For significant changes, bijali will notify users via email or through the platform.

13.1 Complaints Process

If you have a dispute or complaint, please contact our customer service team first. We aim to resolve all complaints fairly and in a timely manner.

13.2 Process Steps

1. Submit your complaint via live chat or email.
2. The bijali team will review the matter and may request additional information.
3. The resolution decision will be communicated in writing.
4. If you are not satisfied with the decision, you may apply for further review.

13.3 Final Decision

For matters relating to game outcomes, bijali's server logs will be considered as final evidence. To ensure fairness, bijali may seek the assistance of an independent third party.

If you have any questions about these terms and conditions, please get in touch with us:

• Live Chat: 24/7 directly through the platform
• Email: [email protected]

Our support team is available in Bengali 24 hours a day, 7 days a week. All legal notices can also be sent to the email address above.