bijali Privacy
Policy

bijali ("we", "our", or "platform") is an online gaming service provider in Bangladesh. We place great importance on the privacy of our users ("you" or "member"). This Privacy Policy describes how bijali collects, stores, uses, and protects your personal information.

This Policy applies to bijali's website bijali.cam, related mobile services, and all services provided through them. By using our services, you consent to the processing of your information in the manner described in this Privacy Policy.

bijali is only for individuals aged 21 or older. If you are a minor, please refrain from using this platform.

We may collect various types of information during registration and use of bijali's services. These are categorised as follows:

2.1 Information You Provide Directly

• Full name and username
• Email address
• Date of birth (for age verification)
• Mobile number
• Current address
• Identity verification documents (if applicable)
• Payment information (bKash, Nagad, or Rocket mobile banking number)

2.2 Information Collected Automatically

• IP address and device type
• Browser and operating system information
• Date and time of service use
• Browsing history and activity logs on the platform
• Information collected through cookies and similar tracking technologies
• Transaction history — deposits, withdrawals, and gaming activity

2.3 Information Received from Third Parties

In some cases, we may receive information about you from trusted third-party service providers for the purpose of identity verification or fraud prevention. This information is used only for legitimate operational purposes.

bijali uses your personal information for the following purposes:

3.1 Account Management and Service Delivery

• Completing the registration process and verifying accounts
• Processing logins, deposits, and withdrawals
• Keeping gaming services active and operational
• Providing applicable bonuses and promotional offers to users

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorised access
• Monitoring suspicious transactions
• Preventing multiple accounts
• Preventing minors from using the platform

3.3 Customer Service and Communication

• Providing support via live chat and email
• Sending necessary notifications and updates
• Communicating important account-related information

3.4 Service Improvement and Personalisation

We analyse your usage patterns to improve the platform experience. This includes identifying preferred game categories and recommending relevant services for you.

bijali stores your information with the highest level of security. The key aspects of our security measures are described below:

4.1 Encryption Technology

All your personal information and financial transactions are protected by SSL (Secure Socket Layer) encryption technology. This technology protects your information from third-party access.

4.2 Data Retention Period

We retain your information for as long as your bijali account remains active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations, resolve disputes, and prevent fraud.

4.3 Access Controls

Only authorised personnel among bijali's internal staff can access your information. All staff operate under strict confidentiality agreements.

bijali never sells your personal information. However, limited information may be shared in the following circumstances:

5.1 Service Partners

We work with trusted third-party partners for operations such as payment processing (bKash, Nagad, Rocket), identity verification, and technology services. These partners receive only the information necessary for their specific tasks and are bound by confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements. In such cases, we provide only the information that is legally required.

5.3 Fraud Prevention

If serious fraud or illegal activity is detected, relevant information may be shared with the appropriate authorities.

5.4 Policy on International Data Transfers

Some information may be stored or processed outside Bangladesh as required to operate the technical infrastructure of our services. In such cases, we ensure that applicable international data protection standards are followed.

The bijali website uses cookies and similar technologies. Cookies are small data files stored in your browser.

6.1 Types and Purposes of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functional Cookies: Help remember your preferences and settings.
• Analytical Cookies: Collect anonymous statistics to understand how the website is used.

6.2 Cookie Management

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may cause some parts of the service to not function properly.

As a member of the bijali platform, you have the following rights regarding your personal information:

7.1 Right to Access Your Information

You may request a copy of the information bijali holds about you at any time. This request can be sent through the support channel.

7.2 Right to Correct Your Information

If any information in your profile is incorrect or incomplete, you have the right to have it corrected. This can be done through account settings or the support team.

7.3 Right to Delete Your Information

In certain circumstances, you may request the deletion of your personal information. However, this right may be limited in cases involving legal obligations, dispute resolution, or records of financial transactions.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can inform the support team at any time. Critical account-related notifications cannot be turned off.

7.5 Right to Close Your Account

If you wish to stop using bijali, please submit an account closure request through support. Even after the account is closed, certain information may be retained for a defined period as required by law.

bijali strictly follows a minor protection policy. Our services are only for individuals aged 21 or older.

• We verify date of birth at the time of registration.
• In suspicious cases, proof of age documentation may be requested.
• If it is proven that a minor is using our services, their account will be immediately closed and any collected funds will be returned.
• If parents or guardians believe their child is using this platform, please contact [email protected] immediately.

bijali believes in responsible gaming. For more information, please visit our Responsible Gaming page.

Financial transaction information is handled with special care. bKash, Nagad, and Rocket are used for deposits and withdrawals at bijali.

• Never share your mobile banking PIN or password with bijali — we will never ask for it.
• All payment transactions are processed through SSL encryption.
• The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳1,000.
• Transaction records are stored on secure servers and can only be viewed by authorised staff.
• If a suspicious transaction is detected, the account will be reviewed immediately.

bijali reserves the right to change or update this Privacy Policy at any time. If any significant changes are made, we will notify you in the following ways:

• A notice will be displayed on the website.
• A notification will be sent to your registered email address.
• The "Last Updated" date at the top of the Policy will be changed.

If you continue to use bijali after the changes, it will be assumed that you have accepted the updated Policy. We recommend that you check this page regularly.

Game content provided on the bijali platform (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, NetEnt, and others) is supplied by third-party software providers. These providers have their own privacy policies that complement bijali's policy.

bijali is not responsible for the privacy practices of these third-party providers. However, we only work with providers that follow high standards in data protection.

This Privacy Policy is governed by the applicable laws of bijali's operating entity and international data protection standards. bijali is committed to fair play and the protection of user information as a safe and reliable gaming platform.

If any dispute arises regarding this Policy or your information, please contact our support team first. We always prioritise resolution through discussion.